Refund, Cancellation, and Terms and Conditions

I. Refund Policy

Scope of Application: This policy applies to purchases of proprietary products and related services made through the Womata platform, including the online store (https://www.womata.com.ng/) and mobile applications.

Womata (operated by Lianfei Network Technology Co., Ltd.) is committed to delivering high-quality products and services. Should you be dissatisfied with your purchase, please review the following refund policy carefully.

1. Self-Operated Products（Marked as offical）

If the self-operated products you receive are defective, damaged, incorrectly delivered, or incomplete, please contact customer service or email service@womata.com within 7 days of receipt (3 days for locally sourced products). You must provide your order number, clear product photographs, unboxing video, and a detailed description of the issue.

Upon verification of the reported issue, we will offer either a full refund or a free replacement, subject to inventory availability.

If the submitted evidence does not align with the actual condition of the product, additional supporting materials—such as comprehensive photos and complete unboxing videos—may be requested. The platform will conduct a re-evaluation. If it is determined that the discrepancy is due to user error or if there is insufficient evidence linking the issue to the platform, the refund request will be denied, and the specific reasons will be communicated.

For refunds requested due to personal reasons (e.g., incorrect size or color selection, change of mind), applications must be submitted within 7 days of delivery, provided the item remains unused and in its original packaging. In such cases, the original shipping fee and return shipping costs will be deducted from the refund amount.

2. Third-Party Product Purchases

Womata provides intermediary purchasing services for goods listed on Chinese e-commerce platforms (e.g., 1688), including order placement assistance and consolidated shipping. However, Womata assumes no liability for risks associated with the purchased items, including but not limited to intellectual property infringement, quality defects, or other related issues.

3. International Logistics Fees

Goods will be consolidated and packaged for cross-border shipment. Upon arrival in Nigeria, users are responsible for paying international logistics fees directly to the designated carrier.

Cross-border transportation is managed by third-party logistics providers. Due to potential customs regulations and unforeseen circumstances, logistical risks may arise, which users must assess and bear independently. Womata shall not be held liable for losses, fines, delays, or missing items resulting from customs policies or uncontrollable factors in international shipping. Nevertheless, the platform will assist users by issuing timely risk alerts and supporting mitigation efforts.

4. Digital Goods and Services

Digital goods and services—including virtual top-ups, subscription activations, and downloadable content—are non-refundable once delivered (e.g., activation codes, download links, membership access), except where required by applicable law.

In the event of technical failure preventing service usage, please contact customer support immediately. We will make reasonable efforts to resolve the issue. If resolution is not feasible, a partial or full refund may be granted at our discretion.

5. Refund Process

Upon submission of a refund request, the platform will typically complete its review within three business days (subject to delays during Chinese public holidays). The outcome will be communicated via in-app message or WhatsApp. Approved requests will include instructions for returning the item (if applicable) and the designated return address. Denied applications will be accompanied by a detailed explanation.

Return Processing (if applicable): For approved returns, customers must ship the item to the specified address within seven calendar days of approval. Please clearly indicate the order number and retain the tracking information. Upon receipt, the platform will inspect the item within three business days. If the item meets the return criteria, the refund process will be initiated.

Refund Disbursement:
If the refund is credited to the Womata account balance, funds will be available within 24 hours after inspection and can be used for future purchases on the platform.

The detailed cancellation procedure is accessible via the Help section on the mobile homepage.

6. Circumstances Under Which Refunds Are Not Granted

• Requests submitted beyond the stipulated time frame
• Items that have been used, damaged, or lack original packaging
• Submission of false or misleading information

II. Cancellation Policy

1. Cancellation Procedures

Consumer-Initiated Cancellation:
Customers may cancel an order by contacting customer service via the Womata mobile application or sending an email to service@womata.com, specifying the order number. The platform will verify the packaging and logistics status. If the goods have not yet been handed over to the logistics provider, cancellation will be processed within three business days. If shipment has already commenced, interception cannot be guaranteed and may fail.

Platform-Initiated Cancellation:
In cases of stock shortages, product delisting, or suspicious order activity, the platform reserves the right to cancel orders. Affected users will be notified via in-app messages and SMS, with a clear explanation. Cancellation must be completed within 24 hours of notification, and the full payment will be refunded to the original payment method.

2. Financial Handling After Cancellation

Pending Payment Orders: No financial transaction occurs; cancellation incurs no charges.

Paid Orders: Upon successful cancellation, the full amount will be refunded within 1–3 business days.

III. Terms and Conditions

1. General Provisions

Scope of Application: These terms apply to all users accessing or utilizing services on the Womata platform, including the website and mobile applications.

Priority of Policies: In the event of any conflict between these Terms and Conditions and other platform policies—such as the Privacy Policy, Refund Policy, Cancellation Policy, or product descriptions—the specific policy governing the relevant scenario shall take precedence. In the absence of explicit provisions, these Terms and Conditions shall govern.

Policy Updates: Womata reserves the right to modify these terms in response to changes in legal requirements or operational needs. Updated versions will be announced via platform notices and in-app messages. Users are deemed to have acknowledged the revised terms seven calendar days after publication. Continued use of the platform constitutes acceptance of the updated terms.

2. User Rights and Obligations

User Rights:

• The right to accurate and truthful product information
• The right to request order cancellation or refunds in accordance with platform policies

User Obligations:

• Provide accurate and complete personal information (name, address, contact details) during registration
• Comply with Nigerian import regulations and refrain from ordering prohibited items (e.g., hazardous materials, counterfeit goods)
• Inspect goods upon delivery for quantity and visible damage before signing. In case of discrepancies, photograph the issue immediately as evidence

3. Platform Rights and Obligations

Platform Rights:

• Charge service fees (e.g., transaction commissions, logistics handling fees), which are transparently displayed on the platform (see Help section on mobile homepage)
• Impose penalties for violations such as fraud, fake transactions, or abusive refund claims, including warnings, account restrictions, fund freezes, or termination of service

Platform Obligations:

• Maintain system stability and ensure seamless transaction processing
• Safeguard user data in compliance with the Privacy Policy (https://www.womata.com/privacy-policy); under no circumstances will personal information be disclosed or sold
• Establish a dispute resolution mechanism to mediate conflicts among users, suppliers, and logistics partners, ensuring fair and impartial outcomes

4. Logistics and Delivery

Two shipping options—air freight and sea freight—are available. Customers may select their preferred method at checkout.

Delivery is considered complete upon the recipient’s signature. If a third party collects the package on behalf of the customer, this act is legally binding as the customer’s own acceptance. The platform assumes no responsibility for disputes arising thereafter.

5. Dispute Resolution

Any disputes between users and the platform, or among users, should first be resolved through amicable negotiation. Communication may be initiated via the Customer Service Center or by emailing service@womata.com.

6. Miscellaneous

Force Majeure: The platform shall not be held liable for service interruptions, order delays, or cancellations caused by force majeure events (e.g., natural disasters, war, governmental actions). However, users will be promptly informed, and reasonable assistance will be provided to minimize impact.

These terms and conditions shall take effect immediately upon publication and supersede all prior oral or written agreements, understandings, or arrangements. Should users have any questions concerning these terms, they are advised to contact the platform’s customer service for further clarification.